Difference between revisions of "Resident Services"

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(added that Resident Services are closed on New Year's Eve)
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  | image2    = NH Resident Services Interior.png
 
  | image2    = NH Resident Services Interior.png
 
  | caption2  = Inside Resident Services after being upgraded
 
  | caption2  = Inside Resident Services after being upgraded
 +
| music    = '''Before upgrade'''<br>[[File:Resident Services (Tent) NH.flac]]<br>'''After upgrade'''<br>[[File:Resident Services NH.flac]]
 +
| music-game= New Horizons
 
  | function  = Island settings
 
  | function  = Island settings
 
  | services  = [[Nook Stop]]<br>[[Recycle box]]<br>[[Bulletin Board]]<br> Construction Consultation<br>Civic Consultation
 
  | services  = [[Nook Stop]]<br>[[Recycle box]]<br>[[Bulletin Board]]<br> Construction Consultation<br>Civic Consultation
 
  | proprietor= [[Tom Nook]]<br>[[Timmy and Tommy]] <small>(before [[Nook's Cranny]] open)</small><br>[[Isabelle]] <small>(after upgrading to building)</small>
 
  | proprietor= [[Tom Nook]]<br>[[Timmy and Tommy]] <small>(before [[Nook's Cranny]] open)</small><br>[[Isabelle]] <small>(after upgrading to building)</small>
  | time      = All day
+
  | time      = All day{{Note|Except December 31}}
 +
| ja-name  = 案内所
 +
| fr-name  = Bureau des résidents
 +
| de-name  = Servicecenter
 +
| ko-name  = 안내소
 +
| it-name  = Centro servizi
 +
| nl-name  = Servicebalie
 +
| zh-name  = 服务处
 +
| zht-name  = 服務處
 +
| es-name  = Oficina de gestión vecinal
 +
| ru-name  = Бюро услуг
 
}}
 
}}
'''Resident Services''' is a location in {{NH}}, serving as the hub where the island's civic duties are conducted. The [[Bulletin Board]] and the town's [[Plaza]] are located outside. It replaces the [[Town Hall]] from prior games.
+
'''Resident Services''' is a location in {{NH}}, serving as the hub where the island's civic duties are conducted. The [[Bulletin Board]] and the town's [[Plaza]] are located outside. It replaces the [[town hall]] from prior games.
  
==In {{NH|short|nolink}}==
 
 
Initially the Resident Services consists of a small tent where [[Tom Nook]] resides with [[Timmy and Tommy]]. Tom Nook provides home upgrades and hosts seminars on item customization. Timmy can buy and sell items with the player. Tommy gives the player tips for living on the island. The tent consists of a [[Recycle Bin]] for unwanted items, a [[DIY]] Workbench for crafting and customizing items and the [[Nook Stop]]. A large bonfire is situated in front of the tent in a dirt plaza. Tom Nook provides the daily island broadcast when loading the town.
 
Initially the Resident Services consists of a small tent where [[Tom Nook]] resides with [[Timmy and Tommy]]. Tom Nook provides home upgrades and hosts seminars on item customization. Timmy can buy and sell items with the player. Tommy gives the player tips for living on the island. The tent consists of a [[Recycle Bin]] for unwanted items, a [[DIY]] Workbench for crafting and customizing items and the [[Nook Stop]]. A large bonfire is situated in front of the tent in a dirt plaza. Tom Nook provides the daily island broadcast when loading the town.
  
After the island has five residents, the Resident Services tent will upgrade into a fully constructed building resembling the Town Hall of previous games. The Bulletin Board will visually upgrade to a fancier design and a [[Flag]] will be hoisted outside. [[Isabelle]] will arrive on the island and begin working here, having been hired due to her extensive operational experience. Isabelle will take over hosting the island broadcast from Tom Nook and also provide civic services. A large paved plaza is installed outside of the building where events are hosted and traveling characters will periodically appear. At this point Timmy and Tommy will no longer work here, as they will open a [[Nook's Cranny|shop]] in town. During certain days in which Isabelle remains outside for events, Resident Services are open but the Civic Consultation Counter remains closed for the day, with only Construction Consultation as the only service available on the day the event takes place. Resident Services are closed on New Year's Eve.
+
After the island has five residents, the Resident Services tent will upgrade into a fully constructed building resembling the town hall of previous games. The Bulletin Board will visually upgrade to a fancier design and a [[Flag]] will be hoisted outside. [[Isabelle]] will arrive on the island and begin working here, having been hired due to her extensive operational experience. Isabelle takes over hosting the island broadcast from Tom Nook and also provides civic services. A large paved plaza is installed outside of the building where events are hosted and traveling characters will periodically appear. At this point Timmy and Tommy will no longer work here, as they will open a [[Nook's Cranny|shop]] in town.
  
 +
During certain days in which Isabelle remains outside for events, Resident Services are open but the Civic Consultation Counter remains closed for the day, with only Construction Consultation as the only service available on the day the event takes place. Resident Services is closed during the [[Countdown]], as the entrance is blocked by the countdown timer. Additionally, Civic Consultation Counter will be unavailable during [[Fireworks Show]] since Isabelle will be outside it.
 +
 +
==Features==
 
===Construction Consultation Counter===
 
===Construction Consultation Counter===
*'''I want to expand.''' — provides the player options for physically expanding their [[house]].
+
*'''What should I do?''' — tells the player what to do before [[K.K. Slider]] arrives.
*'''I want to customize.''' — offers a variety of design features that can be purchased in order to customise the appearance of the player's house.
+
*'''Let's talk homes.''' — This option appears if the player has the {{HHP|short}} DLC and appears after building the 30th vacation home to ensure the player's option box isn't too big.
*'''I want to relocate.''' — allows the player to move their home to another location on the island.
+
**'''About my home...''' — lets players edit the parts of their homes that they can't edit alone. This option replaces "Let's talk homes." if the {{HHP|short|nolink}} DLC isn't installed or if the player has not built their 30th vacation home.
*'''Let's talk about infrastructure''' — provides the player options to purchase or demolish bridges or inclines/ramps as well as relocate other residents' homes, the shop, the museum, or the campsite.
+
***'''I want to expand.''' — provides the player options for physically expanding their [[house]].
 +
***'''I want to customize.''' — offers a variety of design features that can be purchased to customize the appearance of the player's house.
 +
***'''I want to relocate.''' — allows the player to move their home to another location on the island.
 +
**'''A resident's home.''' — allows the player to decorate a villager's house. The option is available if the player has the {{HHP|short|nolink}} DLC and is unlocked after the player finishes building the 30th vacation home. The player needs to pay {{Currency|Bells|9,000}} to decorate the villager's house.
 +
*'''Let's talk infrastructure.''' — provides the player options to modify the infrastructure of the island.
 +
**'''Sell some land.''' — allows the player to reserve some land for future villagers to move in.
 +
**'''About bridges/inclines.''' — provides the player options to build or demolish bridges or inclines/ramps.
 +
***'''Let's build a bridge.''' — allows the player to build one of eight bridges (ten if the {{I|Pro Construction License|NH}} is purchased).
 +
***'''Let's make an incline.''' — allows the player to build one of eight inclines/ramps (ten if the Pro Construction License is purchased).
 +
***'''Demolish something.'''
 +
**'''I want layout changes.''' — allows the player to relocate other residents' homes, the shop, the museum, or the campsite, except for the [[airport]] for a fee of {{Currency|Bells|10,000}}.
  
 
===Civic Consultation Counter===
 
===Civic Consultation Counter===
*'''Let's talk [[Environment rating|island evals]].''' — the player can learn about the current image of the town.
+
*'''Let's talk [[Environment rating|island evals]].''' — the player can learn about the current image of the island.
*'''Change the [[Town Tune|island tune]].''' — the island's tune can be edited from here.
+
*'''Review island features.''' — This option appears the day after [[K.K. Slider]] arrives to ensure the player's option box isn't too big.
*'''Change the [[Flag|island flag]].''' — the design of the island's flag can be customized.
+
**'''Change the [[Town Tune|island tune]].''' — the island's tune can be edited from here.
* '''Discuss a resident.''' — the player can report villagers here in order to reset their clothing or catchphrase.
+
**'''Change the [[Flag|island flag]].''' — the design of the island's flag can be customized.
 +
**'''Discuss [[ordinance]]s.''' - the player can choose which ordinance fits the island. The option is available the day after K.K. Slider arrives. The player needs to pay {{Currency|Bells|20,000}} to enact/cancel ordinances.
 +
* '''Discuss a resident.''' — the player can report villagers here to reset their clothing, catchphrase, or house interior (the latter option requires the {{HHP|short|nolink}} DLC and is unlocked after the player completes the 30th vacation home. [[Isabelle]] will not tell the player this feature is unlocked directly and will only tell the player in [[Island Life 101]].)
  
 
===Workbench===
 
===Workbench===
Line 33: Line 59:
 
*'''Customize something.''' — provides options to customize the visual appearance of [[furniture]] and [[tools]].
 
*'''Customize something.''' — provides options to customize the visual appearance of [[furniture]] and [[tools]].
  
===Recycling Bin===
+
===Recycle box===
{{Main|Recycling Bin}}
+
{{Main|Recycle box}}
The Recycling Bin functions similarly to its appearance in previous games. Items will periodically be deposited in the bin for the player to take, usually after construction has been completed on the island. Unlike previous games, items cannot be disposed of in the bin. A waste bin furniture item must be used to throw away items.
+
The recycle box functions similarly to its appearance in previous games. Items will periodically be deposited in the bin for the player to take, usually after construction has been completed on the island. Unlike previous games, items cannot be disposed of in the bin. A waste bin furniture item must be used to throw away items.
  
 
===Nook Stop===
 
===Nook Stop===
 
{{Main|Nook Stop}}
 
{{Main|Nook Stop}}
The Nook Stop is a multi-functional machine that allows players to redeem [[Nook Miles]] for rewards, access the [[Catalog|Nook Shopping catalog]], and features an integrated [[Automatic Bell Dispenser]]. Once per day, the player is awarded with bonus daily miles for accessing the Nook Stop.
+
The Nook Stop is a multi-functional machine that allows players to redeem [[Nook Miles]] for rewards, access the [[Catalog|Nook Shopping catalog]], and features an integrated [[Savings|Automatic Bell Dispenser]]. Once per day, the player is awarded with bonus daily miles for accessing the Nook Stop.
 +
 
 +
==Item list==
 +
The following items can be purchased from [[Timmy]] before [[Nook's Cranny]] is built.
 +
 
 +
{{TableTop NH Furniture|collapsed=true}}
 +
 
 +
{{#invoke:NHFurnitureCargoQuery|main|limit=600|group by=nh_furniture.en_name|where=availability1='Timmy'|order by=nh_furniture.catalog_num}}
 +
 
 +
{{TableFooter|note={{Community:ACNH Spreadsheet/Attribution}}}}
  
 
==Staff==
 
==Staff==
 
<gallery>
 
<gallery>
 
Tom Nook NH.png|[[Tom Nook]]<br><small>CEO of Nook Inc.</small>
 
Tom Nook NH.png|[[Tom Nook]]<br><small>CEO of Nook Inc.</small>
Timmy & Tommy NH.png|[[Timmy and Tommy]]<br><small>Assistants (prior to opening of [[Nook's Cranny]])</small>
+
Timmy & Tommy NH Transparent.png|[[Timmy and Tommy]]<br><small>Assistants (prior to opening of [[Nook's Cranny]])</small>
Isabelle NH.png|[[Isabelle]]<br><small>Assistant (upgraded building)</small>
+
Isabelle NH Transparent.png|[[Isabelle]]<br><small>Assistant (upgraded building)</small>
 
</gallery>
 
</gallery>
  
 
==Gallery==
 
==Gallery==
 
<gallery>
 
<gallery>
ResidentServiceACNH.jpeg|Resident Services before being upgraded
+
Resident Services Pre-Upgrade NH.jpg|Resident Services before being upgraded
Resident services ceremony NH.jpeg|Opening ceremony of the Resident Services building
+
Resident Services Ceremony NH.jpg|Opening ceremony of the Resident Services building
 
Resident Services (Tent) NH Map Icon.png|Map icon (tent)
 
Resident Services (Tent) NH Map Icon.png|Map icon (tent)
 
Resident Services (Tent) NH Map Icon Small.png|Small map icon (tent)
 
Resident Services (Tent) NH Map Icon Small.png|Small map icon (tent)
 
Resident Services NH Map Icon.png|Map icon (building)
 
Resident Services NH Map Icon.png|Map icon (building)
 
Resident Services NH Map Icon Small.png|Small map icon (building)
 
Resident Services NH Map Icon Small.png|Small map icon (building)
 +
NH Reset Clothing.jpg|Isabelle receives a villager complaint from the player
 +
NH Isabelle Parents.jpg|Isabelle announces about her parents
 +
NH Changing Flag.jpg|The player after requesting Isabelle to change the flag
 +
NH Isabelle NookPhone.jpg
 +
NH Isabelle Dusting Off.jpg|Isabelle is seen dusting
 +
NH Isabelle Sock.jpg|Isabelle announcing her sock was found
 +
NH Leaving Greetings.jpg
 
</gallery>
 
</gallery>
  
{{Locations}}
+
==Trivia==
 +
*The [[flowers]] displayed in a pot on [[Isabelle]]'s side of the counter of Resident Services are seasonal: {{I|Orange Tulips|NH}} are seen in [[spring]], {{I|Red Roses|NH}} during the [[summer]], {{I|Pink Cosmos|NH}} in [[fall]], and {{I|Blue Pansies|NH}} in [[winter]].
 +
*The mat on the Construction Consultation Counter features an image of the [[house customization]] screen, and the mat on the Civic Consultation Counter features an image of the [[map]] screen.
 +
 
 +
==Names in other languages==
 +
{{Foreignname
 +
|ja=案内所
 +
|ja-r=An'naisho
 +
|ja-m=Information Office
 +
|ko=안내소
 +
|ko-r=Annaeso
 +
|ko-m=Information Bureau
 +
|fr=Bureau des residents
 +
|fr-m=Residents' Office
 +
|de=Servicecenter
 +
|de-m=Service Center
 +
|es=Oficina de gestión vecinal
 +
|es-m=Neighborhood Management Office
 +
|it=Centro servizi
 +
|it-m=Service Center
 +
|nl=Servicebalie
 +
|nl-m=Service Counter
 +
|ru=Бюро услуг
 +
|ru-r=Byuro uslug
 +
|ru-m=Service Bureau
 +
|zh=服务处
 +
|zht=服務處
 +
|zh-r=Fúwù chù
 +
|zh-m=Service Office
 +
|zht-m=Service Office
 +
}}
 +
 
 +
==Notes==
 +
{{Note list}}
 +
 
 +
{{Navbox Locations}}
 +
{{Navbox NH}}
 
[[Category:Buildings]]
 
[[Category:Buildings]]
 
[[Category:New Horizons locations]]
 
[[Category:New Horizons locations]]

Latest revision as of 12:07, August 5, 2024

NH Resident Services Building.jpg
Resident Services after being upgraded
NH Resident Services Interior.png
Inside Resident Services after being upgraded
Function Island settings
Services Nook Stop
Recycle box
Bulletin Board
Construction Consultation
Civic Consultation
Staff Tom Nook
Timmy and Tommy (before Nook's Cranny open)
Isabelle (after upgrading to building)
Opening Hours All day[nb 1]
Main appearances

Other appearances
Names in other languages
 案内所
 服务处
 服務處
 안내소
 Bureau des résidents
 Bureau des résidents
 Oficina de gestión vecinal
 Oficina de gestión vecinal
 Centro servizi
 Бюро услуг
 Servicecenter
 Servicebalie

Resident Services is a location in Animal Crossing: New Horizons, serving as the hub where the island's civic duties are conducted. The Bulletin Board and the town's Plaza are located outside. It replaces the town hall from prior games.

Initially the Resident Services consists of a small tent where Tom Nook resides with Timmy and Tommy. Tom Nook provides home upgrades and hosts seminars on item customization. Timmy can buy and sell items with the player. Tommy gives the player tips for living on the island. The tent consists of a Recycle Bin for unwanted items, a DIY Workbench for crafting and customizing items and the Nook Stop. A large bonfire is situated in front of the tent in a dirt plaza. Tom Nook provides the daily island broadcast when loading the town.

After the island has five residents, the Resident Services tent will upgrade into a fully constructed building resembling the town hall of previous games. The Bulletin Board will visually upgrade to a fancier design and a Flag will be hoisted outside. Isabelle will arrive on the island and begin working here, having been hired due to her extensive operational experience. Isabelle takes over hosting the island broadcast from Tom Nook and also provides civic services. A large paved plaza is installed outside of the building where events are hosted and traveling characters will periodically appear. At this point Timmy and Tommy will no longer work here, as they will open a shop in town.

During certain days in which Isabelle remains outside for events, Resident Services are open but the Civic Consultation Counter remains closed for the day, with only Construction Consultation as the only service available on the day the event takes place. Resident Services is closed during the Countdown, as the entrance is blocked by the countdown timer. Additionally, Civic Consultation Counter will be unavailable during Fireworks Show since Isabelle will be outside it.

Features[edit]

Construction Consultation Counter[edit]

  • What should I do? — tells the player what to do before K.K. Slider arrives.
  • Let's talk homes. — This option appears if the player has the Happy Home Paradise DLC and appears after building the 30th vacation home to ensure the player's option box isn't too big.
    • About my home... — lets players edit the parts of their homes that they can't edit alone. This option replaces "Let's talk homes." if the Happy Home Paradise DLC isn't installed or if the player has not built their 30th vacation home.
      • I want to expand. — provides the player options for physically expanding their house.
      • I want to customize. — offers a variety of design features that can be purchased to customize the appearance of the player's house.
      • I want to relocate. — allows the player to move their home to another location on the island.
    • A resident's home. — allows the player to decorate a villager's house. The option is available if the player has the Happy Home Paradise DLC and is unlocked after the player finishes building the 30th vacation home. The player needs to pay  9,000 Bells to decorate the villager's house.
  • Let's talk infrastructure. — provides the player options to modify the infrastructure of the island.
    • Sell some land. — allows the player to reserve some land for future villagers to move in.
    • About bridges/inclines. — provides the player options to build or demolish bridges or inclines/ramps.
      • Let's build a bridge. — allows the player to build one of eight bridges (ten if the Pro Construction License is purchased).
      • Let's make an incline. — allows the player to build one of eight inclines/ramps (ten if the Pro Construction License is purchased).
      • Demolish something.
    • I want layout changes. — allows the player to relocate other residents' homes, the shop, the museum, or the campsite, except for the airport for a fee of  10,000 Bells.

Civic Consultation Counter[edit]

  • Let's talk island evals. — the player can learn about the current image of the island.
  • Review island features. — This option appears the day after K.K. Slider arrives to ensure the player's option box isn't too big.
    • Change the island tune. — the island's tune can be edited from here.
    • Change the island flag. — the design of the island's flag can be customized.
    • Discuss ordinances. - the player can choose which ordinance fits the island. The option is available the day after K.K. Slider arrives. The player needs to pay  20,000 Bells to enact/cancel ordinances.
  • Discuss a resident. — the player can report villagers here to reset their clothing, catchphrase, or house interior (the latter option requires the Happy Home Paradise DLC and is unlocked after the player completes the 30th vacation home. Isabelle will not tell the player this feature is unlocked directly and will only tell the player in Island Life 101.)

Workbench[edit]

  • Let's craft! — allows the player to craft items from scratch using materials.
  • Customize something. — provides options to customize the visual appearance of furniture and tools.

Recycle box[edit]

Main article: Recycle box

The recycle box functions similarly to its appearance in previous games. Items will periodically be deposited in the bin for the player to take, usually after construction has been completed on the island. Unlike previous games, items cannot be disposed of in the bin. A waste bin furniture item must be used to throw away items.

Nook Stop[edit]

Main article: Nook Stop

The Nook Stop is a multi-functional machine that allows players to redeem Nook Miles for rewards, access the Nook Shopping catalog, and features an integrated Automatic Bell Dispenser. Once per day, the player is awarded with bonus daily miles for accessing the Nook Stop.

Item list[edit]

The following items can be purchased from Timmy before Nook's Cranny is built.

Furniture in Animal Crossing: New Horizons

# Item Image Buy price Sell price Available from HHA theme(s) Interact Customizable Size
101 Barbecue barbecue  2,500 Bells  625 Bells  Timmy
 Nook's Cranny
Outdoors / Resort - No 1.0×1.0
119 Beach ball beach ball  430 Bells  107 Bells  Timmy
 Nook's Cranny
Ocean / Resort - No 1.0×1.0
122 Beach towel beach towel  380 Bells  95 Bells  Timmy
 Nook's Cranny
Ocean / Resort Bed No 2.0×1.0
219 Camp stove camp stove  1,300 Bells  325 Bells  Timmy
 Nook's Cranny
Outdoors - No 1.0×1.0
221 Campfire cookware campfire cookware  900 Bells  225 Bells  Timmy
 Nook's Cranny
Outdoors - No 1.0×1.0
225 Candle candle  600 Bells  150 Bells  Timmy
 Nook's Cranny
Horror / Retro Lighting No 1.0×1.0
234 Cardboard box cardboard box  120 Bells  30 Bells  Timmy
 Nook's Cranny
Workshop / Supermarket - No 1.0×1.0
352 Cooler box cooler box  1,700 Bells  425 Bells  Timmy
 Nook's Cranny
Outdoors / Ocean Wardrobe No 1.0×1.0
445 Director's chair director's chair  1,600 Bells  400 Bells  Timmy
 Nook's Cranny
Outdoors / Resort Seating No 1.0×1.0
748 Hammock hammock  1,300 Bells  325 Bells  Timmy
 Nook's Cranny
Outdoors / Resort Bed No 2.0×1.0
752 Handy water cooler handy water cooler  1,400 Bells  350 Bells  Timmy
 Nook's Cranny
Fitness / Sports - No 1.0×1.0
823 Inflatable sofa inflatable sofa  1,100 Bells  275 Bells  Timmy
 Nook's Cranny
Outdoors Bed No 2.0×1.0
912 Lawn chair lawn chair  760 Bells  190 Bells  Timmy
 Nook's Cranny
Ocean / Resort Seating No 1.0×1.0
923 Life ring life ring  360 Bells  90 Bells  Timmy
 Nook's Cranny
Ocean / Resort Seating No 1.0×1.0
1,141 Oil barrel oil barrel  650 Bells  162 Bells  Timmy
 Nook's Cranny
Workshop - No 1.0×1.0
1,177 Outdoor generator outdoor generator  4,900 Bells  1,225 Bells  Timmy
 Nook's Cranny
Outdoors - No 1.0×1.0
1,245 Picnic basket picnic basket  1,300 Bells  325 Bells  Timmy
 Nook's Cranny
Outdoors / Resort - No 1.0×1.0
1,274 Plastic canister plastic canister  680 Bells  170 Bells  Timmy
 Nook's Cranny
Workshop / Garden - No 1.0×1.0
1,556 Sleeping bag sleeping bag  1,400 Bells  350 Bells  Timmy
 Nook's Cranny
Outdoors Bed No 2.0×1.0
1,572 Smoker smoker  5,500 Bells  1,375 Bells  Timmy
 Nook's Cranny
Outdoors - No 1.0×1.0
1,757 Tin bucket tin bucket  1,000 Bells  250 Bells  Timmy
 Nook's Cranny
Workshop / School - No 1.0×1.0
1,762 Tissue box tissue box  180 Bells  45 Bells  Timmy
 Nook's Cranny
Living room / Office - No 1.0×1.0
1,774 Toolbox toolbox  1,800 Bells  450 Bells  Timmy
 Nook's Cranny
Workshop - No 1.0×1.0
Includes data sourced from the Data Spreadsheet for Animal Crossing New Horizons, compiled and edited by 6480, noizhub, Ricky, chaiinchomp, saberslime, robotic_scarab, mollumisc, sunmarsh, kyrokey, obstinateRixatrix, jackiwi, Zalex, SuperHamster, kait, hyuum, Azarro, Czarcasm, cinnamon_swirlix, astronomyfortwo, Welcius, glowtopia, BriKun, Alyrei, dodocodes.com, StevieCoops, sneeze, Shiny190, TwistedPeach, LavaToaster, capstone, vmario, rocklamp, Alexis, Aeon, and PanchamBro.

Staff[edit]

Gallery[edit]

Trivia[edit]

Names in other languages[edit]

Japanese 案内所
An'naisho
Information Office

Korean 안내소
Annaeso
Information Bureau

Simplified Chinese 服务处
Fúwù chù
Service Office

Traditional Chinese 服務處
Unknown
Service Office

Russian Бюро услуг
Byuro uslug
Service Bureau

Dutch Servicebalie Service Counter

German Servicecenter Service Center

European Spanish Oficina de gestión vecinal Neighborhood Management Office

European French Bureau des residents Residents' Office

Italian Centro servizi Service Center

Notes[edit]

  1. Except December 31